Shipping & Returns

Delivery options

• The Courier Guy — door-to-door delivery, roughly 2–4 business days for metro areas and 4–5 business days regionally. The exact rate is calculated live at checkout based on your address.
• PAXI — collect from your nearest PEP store, roughly 7–9 business days, flat rate of R65.
• Collect in Cape Town— free. We'll contact you after ordering to arrange a collection time and place.

We currently deliver within South Africa only. Delivery estimates are provided in good faith and are not guaranteed — delays with our courier partners are outside our control.

Damaged, faulty, or incorrect items

If your order arrives damaged, faulty, or different from what you ordered, contact us within 48 hours of delivery at savrnutrition@gmail.com with your order reference and a photo of the issue. We'll arrange a full replacement or refund at no cost to you.

Change of mind returns

Because SAVR is a food product, for hygiene and safety reasons we can only accept change-of-mind returns on unopened, sealed pouches within 7 days of delivery. Opened or used product cannot be returned unless it is faulty. To start a return, email us at savrnutrition@gmail.com with your order reference. You are responsible for return shipping costs unless the item is faulty or was sent in error.

Refunds

Once we've received and inspected a return (or confirmed a delivery issue), we'll process your refund to the original payment method within 7–10 business days.

Questions

Reach out any time at savrnutrition@gmail.com — see our Terms of Service for our full terms.